The Ohio Development Services Agency (ODSA), Office of Community Assistance (OCA), funds the HEAP program. Policies and program guidelines are administered from their office. To appeal a decision a customer can contact this office for assistance.
In addition to HEAP, OCA office administers PIPP for AEP, Columbia Gas, and Ohio Edison utility customers as part of the Universal Service Fund program enabled by Substitute Senate Bill 3.
The Breathing Association is committed to excellence in delivery of customer service. Every customer is given a customer service survey to complete and turn in at the end of their visit. We have also included a copy of the survey on this website for those who would like to complete and e-mail it to our attention.