Summer Crisis Program


The Summer Crisis Program begins July 1st and ends August 31st.

The Summer Crisis Program is for electric utility assistance only and is for households that include a person 60+ years, customers with a household member who has a qualifying medical condition or households served by a non-regulated utility with disconnect notice. The maximum amount for bill payment assistance and/or air conditioner is $300 for regulated utilities and $500 for non-regulated utilities.

To qualify for the Summer Crisis Program, households must be at or below a gross annual income of 175% of the federal poverty level and meet one of the following criteria:

  • A member has an illness that would benefit from assistance, verified by physician documentation.
  • A member is sixty years or older.
  • Household is served by a non-regulated utility with disconnect notice.

You do not have to be enrolled in PIPP to be eligible for the Summer Crisis Program. You do not need a disconnect notice to be eligible for the program.

The benefits of the Summer Crisis Program include provision of one window air conditioning unit per household (for households that do not have central air and have not received an air conditioning unit in the past three years {2014, 2015, 2016} and/or a one-time payment of up to $300 on the electric bill for regulated utilities and $500 for non-regulated utilities.)

Medical eligibility for an air conditioner is needed for anyone under the age of 60. You must have written documentation: a prescription from your doctor, Nurse Practitioner, or you can see our Lung Health Clinic (Monday or Wednesday). There are a limited number of air conditioners available.

Bring with you:

  • Anyone under the age of 60 must have a prescription or doctor’s statement, SIGNED and DATED by the doctor or nurse practitioner, issued within the past year prior to Summer Crisis appointment.
  • Gross income for the last 90 days. (Earned income for anyone 18 years and older and all unearned income for all household members.)
  • Picture I.D.
  • Social Security Number for all household members.
  • Bring current electric and gas bill regardless of status.
  • If permanently disabled, verification of your disability (example: social security disability award letter)
  • Documentation of a co-pay to the utility company, if required. Verification of payment of reconnection fee, if required



  • Birth Certificate/Hospital Birth Records
  • Baptismal Records (only when place and date of birth is shown)
  • Indian Census Record
  • Military Service Record
  • U.S. Passport
  • Verified Citizenship for OWF Program
  • Voter Registration Cards


  • Naturalization papers/Certifications of Citizenship
  • INS ID Card
  • Alien Registration Cards/Re-entry Permits
  • INS Form I-151 or I-551 (form I-151 will not be valid after August 1, 1993)
  • INS Form I-94
  • Permanent Visa
  • INS Form G-641
  • Documentation that alien is classified pursuant to sections: 101 (a) (2), 203 (a), 204 (a) (1) (a). 207, 208, 212(d) (5), 241 (b) (3), 243(h), or 244 (a)(3), or the immigration and Nationality Act.
  • Court Order stating that deportation has been withheld pursuant to Section 241 (b) (3) or 243 (h) or of the immigration and Nationality Act.
  • INS Form I-688

To Make an Appointment:

To make an appointment at our main office Interactive Voice Response System,  24 hours a day,   holidays, weekends or workdays at: 1-866-861-6399

To make an appointment at all of our other locations call: 614-566-0750

The main office accepts the first 25 walk-ins from 8:30 am to 10 am, Monday through Friday.

Our hours of operation for appointments are 10 am to 4 pm and Wednesdays until 6 pm. Neighborhood location visits are by appointment only. See site locations for hours. All offices are closed between 12 pm and 1 pm, Monday through Friday and all day on state and federal holidays.

An application for assistance must be completed at our main office or at one of our neighborhood locations

Households whose gross income is at or below 175% of the 2016-2017 Federal Poverty Guidelines listed below:

Household Size
Three Months Income Twelve Months Income
1 $5,197.50 $20,790.00
2 $7,008.75 $28,035.00
3 $8,820.00 $35,280.00
4 $10,631.25 $42,525.00
5 $12,442.50 $49,770.00
6 $14,253.75 $57,015.00
7 $16,069.38 $64,277.50
8 $17,889.38 $71,557.00

For households with more than six members, add $7,280.00 per member for twelve month calculation or $1,820.00 for three month calculation. The period to be used in determining annual income must not be more than twelve months, or less than the ninety-day period preceding the request for assistance by the household.

Neighborhood location visits are by appointment only. See site locations for hours.