Winter Crisis Program

winterThe emergency Winter Crisis Program is accepting applications for assistance from November through March. This program provides assistance once per heating season to:

  • Eligible households that are disconnected, threatened with disconnection, need service, transferring utility service or have less than a 25% supply of bulk fuel.
  • Households serviced by a PUCO-regulated utility may also sign up for the Percentage of Income Payment Plan (PIPP) Plus in addition to receiving emergency benefits.
  • Bulk fuel users must have less then a 25% supply of bulk fuel in order to be eligible.

Emergency HEAP can also help pay for heating system repairs (furnace repair) up to $500 in certain cases.

All PIPP applications do not have to be completed in person. Please call our office for more information.


  • The main office accepts the first 40 walk-ins from 8:00 am – 11 am, Monday through Friday.
  • You must call for an appointment after walk-in hours or for assistance at one of the neighborhood locations.
  • All neighborhood locations are by appointment only.
  • Our hours of operation for appointments are  7 am – 12pm and 1 pm – 6 pm, Monday through Friday. 
  • All offices are closed between the hours of 12 pm to 1 pm, Monday through Friday.

You can make an appointment any time by calling our Interactive Voice Response System (IVS) at 1-866-861-6399. For neighborhood locations, click here.

Winter Crisis Program Eligibility Requirements:

Households with a gross income at or below 175% of the federal poverty guidelines are eligible for the Emergency Program. A household whose total income during the past three months is equal to or less than the following maximums may be eligible:

Household Size
One Month Income Twelve Months Income
1 $1,770.42 $21,245.00
2 $2,400.42 $28,805.00
3 $3,030.42 $36,365.00
4 $3,660.42 $43,925.00
5 $4,290.42 $51,485.00
6 $4,920.42 $59,045.00
7 $5,550.42 $66,605.00
8 $6,180.42 $74,165.00

For households with more than eight members, add $7,560 to verify yearly income or $630 to the 30 day income for each additional member.

What to bring to your appointment:

  • Picture I.D.
  • Social Security cards for all household members.
  • Proof of all income for the past 30 days or (in some cases) twelve months must be presented at time of application for all household members, except wage income earned by dependent minors under the age of 18.
  • The gas and electric bill, regardless of status and/or your bulk fuel invoice or bill.
  • If disabled, you must submit proof of disability.
  • If you are required to make a copayment, you must bring verification of that payment. If your AEP electric service is off and a reconnection fee is needed, you will need a receipt to show you paid the reconnection fee.



  • Drivers License
  • Birth Certificate/Hospital Birth Records
  • Baptismal Records (only when place and date of birth is shown)
  • Indian Census Record
  • Military Service Record
  • U.S. Passport
  • Verified Citizenship for OWF Program
  • Voter Registration Cards
  • State I.D.
  • Social Security Card


  • Naturalization papers/Certifications of Citizenship
  • INS ID Card
  • Alien Registration Cards/Re-entry Permits
  • INS Form I-151 or I-551 (form I-151 will not be valid after August 1, 1993)
  • INS Form I-94
  • Permanent Visa
  • INS Form G-641
  • Documentation that alien is classified pursuant to sections: 101 (a) (2), 203 (a), 204 (a) (1) (a). 207, 208, 212(d) (5), 241 (b) (3), 243(h), or 244 (a)(3), or the immigration and Nationality Act.
  • Court Order stating that deportation has been withheld pursuant to Section 241 (b) (3) or 243 (h) or of the immigration and Nationality Act.
  • INS Form I-688

Call our office at (614) 457-2997 if you have questions concerning this program.